Introduction

Prime Pest Control ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prime-pest-control.ssgads.com or contact us for pest control services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and physical address
Service Information: Pest type, property details, and service history
Communication Data: Messages, inquiries, and correspondence with our team
Usage Data: Browser type, IP address, pages visited, and time spent on our website
Location Data: General geographic area based on IP address or address provided

How We Use Your Information

We use the information we collect to:

Schedule and provide pest control services
Send appointment confirmations and service reminders via SMS, email, or phone
Send promotional offers and updates about our services (with your consent)
Respond to your inquiries and provide customer support
Improve our website and services
Comply with legal obligations
Process payments and billing

SMS / Text Message Communications

By providing your phone number and opting in through our website or contact forms, you consent to receive SMS/text messages from Prime Pest Control. These messages may include:

Appointment confirmations and reminders
Service updates and technician arrival notifications
Promotional offers and seasonal specials
Re-engagement messages if you have previously inquired about services

Message frequency varies. Standard message and data rates may apply depending on your carrier plan.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any text message. After opting out, you will receive one final confirmation message.

Help: Reply HELP to any message for assistance, or contact us at [email protected] or call (858) 257-9050.

We do not sell, rent, or share your phone number with third parties for their marketing purposes.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

Service Providers: Third-party vendors who assist us in operating our business (e.g., scheduling software, payment processors, CRM systems)
Legal Requirements: When required by law, court order, or government authority
Business Transfers: In connection with a merger, acquisition, or sale of business assets
Protection of Rights: When necessary to protect our rights, privacy, safety, or property

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Customer records are typically retained for a minimum of 3 years following last service.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Opt out of marketing communications at any time
Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [email protected].

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Third-Party Advertising

We use Meta (Facebook/Instagram) advertising platforms to reach potential customers. Meta may use pixel technology on our site to measure the effectiveness of our advertising. Meta's data practices are governed by their own Privacy Policy.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Prime Pest Control
210 Exchange Place NW Suite B
Huntsville, AL 35806
Phone: (858) 257-9050
Email: [email protected]